Gorgias, a customer service platform for ecommerce companies, this week announced that it has raised $30 million in new Series C funding round that boosted its valuation to a whopping $710 million. Shopify, the Canadian ecommerce technology provider, and Transpose Platform led this latest funding round with participation from previous investors Jason Lemkin (SaaStr), Rajeev Dham (Sapphire Ventures), CRV, and Alven.
According to TechCrunch, which got the full details of the funding story, the San Francisco-based company will use the fresh capital to accelerate the development of its Automation Add-on feature, which Gorgias said can deflect up to a third of incoming repetitive support tickets by helping customers find answers. The company also working on a new feature called Revenue Add-on, which will identify potential customers that may generate further revenue through online customer service.
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Founded in 2015 by Romain Lapeyre and Alex Plugaru, and based in San Francisco, Gorgias is a customer service platform specially designed for online stores and ecommerce companies. The company provides a flawless customer service platform that allows merchants to manage all their customer support from one place and connect all business apps as well as communication channels (live chat, email, phone, SMS, messaging apps, and social media platform) to provide customer support agents a unified view of their customers.
Currently, there are more than 10,000 Adobe Commerce, BigCommerce, and Shopify stores using Gorgias’ ecommerce helpdesk, including Princess Polly, Olipop, Marine Layer, and Steve Madden.
Gorgias currently employs 240 people on 16 countries and operates offices in San Francisco, New York City, Paris, Toronto, Sydney, Charlotte, and Belgrade.
In 2020, Gorgias had raised $25 million in its Series B funding round on a $305 million valuation. The ecommerce helpdesk provider was valued at $680 million prior to this round, Gorgias CEO and founder Romain Lapeyre told TechCrunch.